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OUR TERMS & CONDITION

CANCELLATION POLICY

In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s, we must be informed in writing. Cancellation charges would be effective from the date we receive the letter in writing and cancellation charges would be as follows:

  • 45 days prior to arrival - 10% of the tour/service cost.
  • 44 days to 15 days prior to arrival - 20% of the tour/service cost.
  • 14 days to 07 days prior to arrival - 25% of the tour/service cost.
  • 06 days to 72 hours prior to arrival - 50% of the tour/service cost.
  • Less than 72 hours or no show - NO REFUND.

Please note - irrespective of the above-mentioned cancellations slabs – in case of cancellation of tour services after the booking is made with us - a minimum 10% service charges would be applicable.

TERMS & CONDITIONS

  • In case of special train journeys (like Palace on Wheels, Deccan Odyssey, Royal Orient, etc.) and high peak season, bookings a separate cancellation policy is applicable (which would be advised as and when required).
  • In case you cancel the trip after commencement, refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals, etc. we do not bear any responsibility for a refund.
  • Refund: In regard to refund of unused/unutilized services (which are paid for and canceled in advance) the refund amount would be worked out on the basis of the cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 4 - 6 weeks due to banking procedures. If the refund is made to the credit card account OR to the Bank account, the bank charges would be debited from the refund amount.
  • Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes, the rates quoted before the modification can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on the usual check-in and check-out time of the hotels as per their policy until indicated in the itinerary.
  • We shall not be responsible for any delays & alterations in the program or expenses incurred - directly or indirectly - due to natural hazards, flight cancellations, lost baggage, accident, breakdown of machinery or equipment, breakdown of transport, weather, sickness, landslides, political closures, or any untoward incidents.
  • We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting - directly or indirectly - from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
  • We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property at all times are at the client's risk